KPI Cadence, Governance, and Continuous Improvement
Track DSO, DPO, CEI, dispute rate, and the cash conversion cycle. Pair each metric with an owner and a target. Celebrate small gains, because momentum attracts partners and keeps cross-functional teams engaged and aligned.
KPI Cadence, Governance, and Continuous Improvement
Hold short reviews focused on exceptions and trends, not blame. Fix causes, not symptoms: missing POs, unclear SOWs, vague terms. Share wins in your channel and tell us yours—we feature reader stories in upcoming posts.